Customer service is a big deal for any sized business. It's the backbone of your company and it can make or break your reputation. Your customers are the reason you're in business, so you need to make sure they have a positive experience when interacting with your brand.
Customer service is not just about answering questions and solving problems, though those elements are important. It's also about how you handle yourself and interact with customers that determines how successful you'll be at building relationships with them. When it comes to customer service, here are some tips that will help you improve your game:
Be friendly and courteous
Respond quickly to inquiries or complaints (within 24 hours)
Be as knowledgeable as possible about your product or service so that you can answer questions confidently
Address concerns in a polite, respectful way (don't ignore them)
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